> > Gazelle Review 2024: Sell Old Electronics Online for Cash

Gazelle Review 2024: Sell Old Electronics Online for Cash

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If you’re like the rest of us, you’ve got old electronic devices like phones and tablets lying around, gathering dust, and not doing a heckuva lot for you. A couple of companies have popped up over the last decade or so promising to let you unlock some of the cash that’s tied up in those old devices.

Gazelle is just one of those companies, but is it all it’s cracked up to be? Is Gazelle legit? Is using Gazelle worth it? We’ll endeavor to answer these questions, and more, in the article below. So continue reading to find out if it’s worth it to sell your old electronics on Gazelle!

IS GAZELLE LEGIT ??? Buying and Selling Used Phones Online

Overall Rating 3.5

The Modest Wallet Overall Rating (Our Rating Methodology)

Bottom Line: Gazelle is an online service that buys and sells old electronics, like phones and tablets. You can sell your used iPhones, Samsung phones, Google Pixels, iPads, and more. You are also able to buy certified pre-owned electronics like Apple MacBooks.



Seller fees


Earnings potential


Payout process


Customer service


Ease of use




Best for:

  • People looking to sell old electronics
  • People looking to sell Apple devices
  • Side hustlers looking to make extra cash


  • Instant inline offers
  • Free shipping on orders over $1
  • Bulk sales available


  • Only Apple laptops are accepted
  • Poor Trustpilot and BBB reviews
  • Quotes are on the low side

What Is Gazelle?

Gazelle is an online service established in 2007 that buys and sells old electronics, like phones and tablets. You can sell your used iPhones, Samsung phones, Google Pixels, iPads, and more. You are also able to buy certified pre-owned electronics through the platform.

To sell electronics on Gazelle, customers can visit their website and find their device. They provide information about the device’s condition and then send it to Gazelle. The company offers competitive pricing based on market demand and other factors.

Gazelle prides itself on being fast, simple, and safe, with no hidden fees and a 30-day return policy. The company also offers instant online quotes and free shipping, making the selling process hassle-free.

Gazelle also operates an eCommerce store where customers can opt for certified pre-owned devices instead of buying new ones, offering them the opportunity to save money without compromising on quality.

Gazelle has mixed reviews and ratings from sites like Trustpilot (3.9 out of 5.0), ResellerRatings (2.1 out of 5.0), and Sitejabber (3.0 out of 5.0).

How Does Gazelle Works
Source: Gazelle

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How Does Gazelle Work?

Gazelle is a straightforward electronics buyer and seller. It buys electronic devices from people like you, gets them all spic and span and makes sure they work, then resells them at a slight markup to consumers.

From a device seller perspective, once you’re at the site, you will enter the make and model of the device you’re selling. You’ll then indicate the condition it’s in as well as if it’s unlocked or paired to a specific carrier. You’ll get an instant quote that’s good for thirty days and, if you accept the offer, you’ll get a prepaid shipping label to place on a box or padded envelope.

Next, you will send your device to Gazelle and wait for them to verify that it’s what you said it would be. A few days after that, you get your money via PayPal, check, or Amazon gift card.

There’s not a lot to their business model. It’s very simple, but it works, as they and their competitors in the space have been around for quite a while.

Gazelle Features

There are a ton of features that Gazelle can boast of that you’ll be happy to have access to. These are just a few.

Sell Old Tech

Obviously, their main selling point is that they allow you to get rid of your old tech for a profit. As we said above, you can sell more than just your old phone. Gazelle will take your old MacBooks, iPods, and tablets. And while they won’t take as many different categories of things as a service like Buyback Boss, if you have a Samsung, Apple, or Google device, odds are good that Gazelle will buy it from you.

Packaging and Shipping

When you accept an offer on Gazelle’s, you’ll be emailed a prepaid shipping label. Affix that label to an appropriate box or padded envelope (we recommend a properly packed box, to make sure your tech doesn’t break on the way there) and send your device to Gazelle. All shipping and handling fees are on them.

Gazelle Review
Source: Gazelle

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Bulk Sales

If you’re an employer who’s upgrading his or her employees’ phones, or a parent with a lot of kids due for a phone upgrade, you can always make use of Gazelle’s bulk sales option. You’ll get a custom quote if you’re offering more than nine devices for sale at one time. Just drop them a line and they’ll get back to you ASAP.

Loyalty Program

The Gazelle Loyalty Program offers you the opportunity to earn points. Each point you earn is worth $0.02, which doesn’t seem like a lot until it gets you a few hundred bucks off your next phone!

Gazelle for Good

Gazelle for Good is a collection of charitable programs. Gazelle donates electronic devices to schools and programs, runs an affiliate tech donation program, and encourages its employees to donate their time to charitable organizations in their off-time.

Enterprise Trade-in Program

The Enterprise Trade-In Program is for businesses that regularly deal in large numbers of devices. Essentially, if you’re a business and you have 10 or more devices to sell to Gazelle, you can get in touch with them directly for a custom quote on your phones, tablets, iPods, or other devices.

Gazelle Kiosks (ecoATM)

Gazelle partners with ecoATM to allow you to drop off your old tech at any participating automated e-waste recycling kiosk. These machines are pretty much what they sound like. They’re automated, stand-alone machines into which you deposit your device in exchange for cash.

It’s an environmentally friendly way to ditch that old phone and get rewarded in the process.

Gazelle Customer Service & Support

If you run into a snag or unexpected event while dealing with Gazelle, you can utilize any of their well-reviewed and reputable support options. You can chat with them live between 6 a.m. and 5 p.m. Pacific Time seven days per week or call them during the same hours.

You can also email them anytime at [email protected], and phone support at 1-800-Gazelle.

It’s worth noting that according to the Better Business Bureau website, Gazelle, listed as EcoATM, has a low score of 1.71/5 due to various complaints. Some customers have reported disputes over valuations, with the price being lowered after the device arrives at Gazelle’s facilities.

Gazelle provides a comprehensive Help Center that covers all aspects of their store, trade-in process, and customer support. In addition to offering detailed FAQ pages and helpful articles, Gazelle also has a social forum where users can engage with the support team, ask questions, and receive prompt answers.

Gazelle Fees

Gazelle doesn’t charge any fees when you sell a phone or other device to them. Instead, they make their money when they resell your device at a markup to someone else.

Sellers can expect fast, simple, and safe transactions without any additional costs. Gazelle also ensures security for confident selling and buying experiences.

Gazelle Payment

Gazelle will pay you for your phone or other device by direct deposit, check, PayPal, or Amazon gift card. We prefer PayPal because of how convenient it is but keep in mind that you’ll have to pay significant fees if you go that route. You can always take a check instead, but if you choose this option, you’ll have to wait longer to receive your money. Amazon gift cards don’t involve paying any fees but, of course, these aren’t as good as cash.

The payment method you select will impact the time it takes for funds to appear in your account. For instance, if you opt for PayPal or Amazon payments, it typically takes 2 business days for the funds to reflect. On the other hand, if you choose to receive a check, it may take 7 to 10 days for the funds to become available in your account.

Pro Tips to Make the Most Money with Gazelle

There are a few things you’ll want to keep in mind if you’re considering selling your old phone to Gazelle.

Sell Fast

First, don’t hang on to your old technology for too long. The longer it sits on a shelf in your closet, the more it will depreciate until, finally, you’ll no longer be able to sell it.

Instead of letting your old tech languish, consider selling it as soon as you get a new device. That way, you’ll make the most money possible and the person that buys your old device can get the most use out of it. It’s a win-win!

Sell Honestly

When you’re describing your device to Gazelle, make sure you’re as honest as possible. Gazelle will check the device when they receive it and make sure its condition, make, and model match your description. If it doesn’t, they reserve the right to reduce your offer.

So be straightforward about the condition your item is in. Honesty is the best policy.

Source: Gazelle

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Who Is Gazelle Best For?

Gazelle is best for people who’ve got some old tech lying around and don’t feel like going through the hassle of trying to sell it independently. If you value convenience and simplicity but still want to get a few dollars out of that old iPhone, Gazelle might be for you.

If you’re looking to squeeze every last cent out of your old phone, Gazelle might not be the best way to go. They’re basically a middleman for used devices, so they’re going to shave off some of that profit for themselves.

Therefore, if you want to make the absolute most money possible, look for a buyer yourself and hold out for the best price.

Gazelle Alternatives

There are a ton of alternatives to Gazelle these days. These are just a few of them:

Gazelle vs. Swappa

Swappa isn’t a phone reseller so much as it is a service that matches phone buyers and sellers. They charge a fee to phone buyers who connect with sellers on the site. They don’t charge seller fees at all, which is great news for you.

Swappa charges a 10% fee for successful sales and accepts PayPal payments. On the other hand, Gazelle offers payment through check or PayPal after verifying the condition of the item. While both platforms generally provide positive experiences for users, it’s worth noting that Swappa only refunds money if the phone does not match the seller’s description, whereas Gazelle offers a 30-day money-back guarantee for buyers who are not satisfied.

Check out our full Swappa review to learn more.

Gazelle vs. Buyback Boss

Buyback Boss is very similar to Gazelle insofar as they buy used phones and devices. What’s cool about Buyback Boss is that they buy broken phones as well. So if your old phone or device is cracked and won’t turn on anymore, give Buyback Boss a try.

Similar to Gazelle, Buyback Boss offers free shipping and instant online quotes to sellers. However, Buyback Boss claims to offer higher payouts than Gazelle, and they also have a price match guarantee. Buyback Boss offers payment to sellers via PayPal, check, or Amazon gift card. Additionally, Buyback Boss claims to have superior customer service and offers a 14-day price lock guarantee.

Read our full Buyback Boss review to learn more.

Gazelle vs. Decluttr

Decluttr’s focus is on helping people declutter their closets and shelf space by buying their old tech. They buy a wider range of old devices and collectibles than Gazelle does, but otherwise, they offer a very similar service. They also provide extensive in-house refurbishment with quality checks and offer a 12-month warranty.

Decluttr also has a 14-day money-back guarantee and a 30-day returns policy. They accept various payment methods and offer free shipping.

Check out our full Decluttr review to learn more.

GazelleBuyback BossDecluttr
Our Rating




Seller FeesNo feesNo feesNo fees
ShippingFree shippingFree shippingFree shipping
HighlightBulk pricing and instant offers available14-day price lock guaranteeNext-day payment upon delivery of goods
Best ForBulk pricing and instant offers are availableSelling smartphonesSelling broken phones

Gazelle Pros Explained

  • Excellent reputation
  • The company has been around for a long time
  • Gazelle offers fair prices for old-tech
  • Gazelle pays you when it says it will in the amount it promises

Gazelle Cons Explained

  • Some people have complained about having their offers unfairly lowered when the company receives their phone. (We’re skeptical of this, as many people don’t describe their phone’s condition accurately, but we thought we’d note it to be safe.)
How Does Gazelle Works
Source: Gazelle

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Gazelle FAQ

We noticed that we were frequently being asked the same questions by our readers about Gazelle. So, we thought we’d add an FAQ section to this article in case you were wondering the same things.

How does Gazelle make money?

Gazelle makes money by buying and reselling phones at a small markup. They’re able to do this because they refurbish and improve the phones before they sell them and because they operate at scale, which allows them to capitalize on some efficiencies in the process. They don’t charge any fees to buyers or sellers unless you consider a small markup to be a fee.

Is Gazelle legitimate?

Yes, Gazelle is 100% legitimate. They’ve been around for a while and have a good reputation overall. According to Trustpilot users and reviews, some people claim that they’ve been cheated by the company, however these claims are always hard to prove. As we mentioned above, we suspect that these folks were less than forthcoming about the true condition of their device.

Gazelle is an accredited business by the Better Business Bureau (BBB), with an A rating as of this writing. The company has been rated since 2017 under the legal entity (EcoATM LLC).

Is Gazelle safe?

Gazelle is definitely safe to use. Since, as a seller, you’re dealing directly with the company, you don’t have to worry about getting messed with in the deal. Contrast this with trying to sell your device to an unknown person and you’ll immediately see why Gazelle is an appealing option.

While the average person you might find on Craigslist or Facebook will probably be honest (because, on average, most people are honest), you always run the risk of finding a less scrupulous buyer who’s just trying to part you from your hard-earned money.

What Percentage does Gazelle take?

Gazelle doesn’t take a percentage. They do mark up your device when they sell it in order to make a profit, however. So, in a manner of speaking, they do collect and keep a percentage of what your phone is worth after they have worked on it.

This is no different than what any other for-profit company does, though. After all, everyone’s gotta make a living.

In A Nutshell

  • Sell your old tech for cash
  • Free shipping on orders above $1 
  • Bulk pricing available
  • Instant online offers

on Gazelle’s website

Final Thoughts

Gazelle can be a great way to get rid of some of your old tech that’s just lying around your house or apartment. You don’t have to mess about finding the right buyer in your area or pay to ship your device across the country to someone you only know from Craigslist.

Instead, you get an instant quote, a prepaid shipping label, and a PayPal deposit right into your account pretty soon after Gazelle verifies that the device is what you promised it would be. It doesn’t get much simpler than that.

You pay a little bit of money for the convenience of the process. But hey, nothing’s free, right?

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